Digital Resume

Phylicia Nikole
Williams

Licensed Practical Nurse • Administrative Operations Manager

Phone757-754-0947Emailphylicianikole@gmail.com
LocationVirginia Beach, VA
About

Professional Profile

Dedicated and results-driven healthcare professional with over 8 years of experience in clinical triage, patient care coordination, and administrative operations. Skilled in utilizing advanced EHR systems like Epic and PointClickCare to manage high-volume scheduling, triage workflows, and documentation. Proven ability to streamline daily office operations, coordinate logistics, and ensure seamless communication across multidisciplinary teams.

Core Competencies

  • Clinical Triage & Patient Intake
  • EHR Systems (Epic, PointClickCare)
  • Operations & Resource Management
  • Healthcare Compliance (HIPAA)
Career

Professional Experience

Administrative Operations Manager

2022 - Present

Mann 2 Mann Handyman

  • Direct daily business operations, client intake, and multi-staff scheduling
  • Optimize business efficiency by managing project documentation and billing systems
  • Coordinate vendor relations and handle administrative operations

LPN / Travel Nurse

2021 - 2022

Maxim Healthcare

  • Delivered high-quality nursing care and managed patient documentation in diverse settings using PointClickCare
  • Managed administrative scheduling and record-keeping across multiple facilities
  • Maintained compliance with healthcare standards and operational protocols

LPN / Charge and Triage Nurse

2018 - 2021

Sentara Healthcare

  • Coordinated complex clinical triage and patient intake workflows using Epic EHR
  • Managed patient documentation, appointment scheduling, and provider templates
  • Ensured precise communication across clinical departments for patient care continuity
Expertise

Skills & Technologies

EHR Systems

EpicPointClickCareSentara MyChart

Clinical Skills

Patient SchedulingTriage CoordinationCare DocumentationHIPAA Compliance

Administrative

Client IntakeResource ManagementScheduling LogisticsCommunication
Credentials

Education & Credentials

License

Licensed Practical Nurse (LPN)

State of Virginia

Degree

AAS and Diploma in Health Science in Nursing

ECPI University